An interesting story in the news caught my eye today as I was sipping my morning coffee. An Aurora woman, allegedly frustrated with her non-responsive mortgage company, spray painted the following message on her garage door: “"Jamie Dimon & JPMorgan Chase JP Morgan Chase is stealing this home. Ignores homeowner for 21 months!! I will not violate federal law on your behalf as a condition of communication from you! Call me. Chase Me!! (heart) you." Apparently, she has been attempting to work something out with her lender for twenty-one months to no avail. The entire story can be read here: www.thedenverchannel.com/news/local-news/woman-tags-home-with-message-to-her-bank-jpmorgan-chase-is-stealing-this-home
First, communication with delinquent homeowners in your community is critical. Whether you are a board member or manager, if a delinquent owner contacts you to discuss their particular set of circumstances, it is important to speak with them or return their call as soon as possible to listen to their concerns and try to work out a resolution. No one likes to feel ignored -especially an individual who may be going through financial turmoil and is likely under a great deal of stress. If a homeowner feels ignored, they may allow the debt to continue to accrue and eventually spiral out of control. If you are working with an attorney who does not timely return a homeowner’s calls, consider addressing that issue immediately.